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Customer Relationship Management (CRM)

Categories: E-Cource
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Course Info
Curriculum
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About Course

Latif Setiawan

About the instructor

Course Curriculum

Modul 1

  • Opening
    00:02:15
  • Perkenalan
    00:07:07
  • Cerita Singkat
    00:08:50
  • Flywheel Marketing
    00:05:04
  • Customer Experience
    00:06:00
  • Exponential Growth
    00:04:17
  • Rumus 1+1 = 2 (Wajib)
    00:09:30
  • Rumus 1+1 = 3 (Surprise)
    00:09:50
  • Rumus 1+1 = 3 (Surprise) Produk
    00:10:05
  • Rumus 1+1 = 3 (Surprise) Service
    00:07:18

Modul 2

  • Rumus 1+1 = 3 (Surprise) di Money Savers
    00:03:21
  • Rumus 1+1 = 3 (Surprise) di Time Savers
    00:05:32
  • Rumus 1+1 = 3 (Surprise) Memberi Hadiah
    00:06:23
  • Rumus 1+1 = 4 (Consultant)
    00:14:40
  • Rumus 1+1 = 4 (Consultant) Tabel
    00:01:26
  • Rumus 1+1 = 4 (Consultant) Dream Pelanggan
    00:05:11
  • Rumus 1+1 = 4 (Consultant) Deliver
    00:05:01
  • Rumus 1+1 = 4 (Consultant) Leads
    00:10:19
  • Rumus 1+1 = 4 (Consultant) Maintenance
    00:07:48
  • Customer Service Impresi Pertama
    00:07:05

Modul 3

  • Customer Service Small Talk
    00:05:54
  • Customer Service Closing (Hukum Timbal Balik)
    00:04:54
  • Customers Service_Menyempurnakan Ikhtiar.
    00:03:32
  • Program Japri Tim CRM
    00:02:13
  • Program Japri Tim CS
    00:05:05
  • Program Japri Tabel Tim CS
    00:02:19
  • Program Japri Download Table
    00:00:46
  • Team Management
    00:02:17
  • Rumus 1+1 = 5 (Unlimited)
    00:06:10
  • Wow Service Bisnis Offline
    00:01:13

Modul 4

  • Buyer’s Journey
    00:03:50
  • Sebelum Masuk Toko
    00:10:25
  • Saat Masuk Toko
    00:10:10
  • Saat Keluar Toko
    00:01:45
  • After Seles
    00:03:38
  • Penutup
    00:03:02

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This course is full right now. We limit the number of students to create an optimized and productive group dynamic.

Material Includes

  • Pebisnis Online & Offline
  • Brand Owner, Tim, Reseller
  • Produk Fashion
  • Produk Skincare
  • Produk Herbal
  • Produk Edukasi
  • Produk Properti
  • Produk Jasa
  • Lembaga Zakat
  • Aqiqah
  • Rumah Sakit
  • Restoran
  • Manufaktur (Konveksi, Pabrik, dll)