Customer Relationship Management (CRM)
Course Info
Curriculum
Reviews
About Course
Latif Setiawan
About the instructor
Course Curriculum
Modul 1
-
Opening
00:02:15 -
Perkenalan
00:07:07 -
Cerita Singkat
00:08:50 -
Flywheel Marketing
00:05:04 -
Customer Experience
00:06:00 -
Exponential Growth
00:04:17 -
Rumus 1+1 = 2 (Wajib)
00:09:30 -
Rumus 1+1 = 3 (Surprise)
00:09:50 -
Rumus 1+1 = 3 (Surprise) Produk
00:10:05 -
Rumus 1+1 = 3 (Surprise) Service
00:07:18
Modul 2
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Rumus 1+1 = 3 (Surprise) di Money Savers
00:03:21 -
Rumus 1+1 = 3 (Surprise) di Time Savers
00:05:32 -
Rumus 1+1 = 3 (Surprise) Memberi Hadiah
00:06:23 -
Rumus 1+1 = 4 (Consultant)
00:14:40 -
Rumus 1+1 = 4 (Consultant) Tabel
00:01:26 -
Rumus 1+1 = 4 (Consultant) Dream Pelanggan
00:05:11 -
Rumus 1+1 = 4 (Consultant) Deliver
00:05:01 -
Rumus 1+1 = 4 (Consultant) Leads
00:10:19 -
Rumus 1+1 = 4 (Consultant) Maintenance
00:07:48 -
Customer Service Impresi Pertama
00:07:05
Modul 3
-
Customer Service Small Talk
00:05:54 -
Customer Service Closing (Hukum Timbal Balik)
00:04:54 -
Customers Service_Menyempurnakan Ikhtiar.
00:03:32 -
Program Japri Tim CRM
00:02:13 -
Program Japri Tim CS
00:05:05 -
Program Japri Tabel Tim CS
00:02:19 -
Program Japri Download Table
00:00:46 -
Team Management
00:02:17 -
Rumus 1+1 = 5 (Unlimited)
00:06:10 -
Wow Service Bisnis Offline
00:01:13
Modul 4
-
Buyer’s Journey
00:03:50 -
Sebelum Masuk Toko
00:10:25 -
Saat Masuk Toko
00:10:10 -
Saat Keluar Toko
00:01:45 -
After Seles
00:03:38 -
Penutup
00:03:02
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